Product Updates
Product updates & resources to help keep you informed, supported, and getting the most from your experience with First Advantage. See key updates, new features, and helpful tips.
Expanded WOTC Access in Candidate Hub
Work Opportunity Tax Credits (WOTC) is now available through the Candidate Hub, making it easier to identify eligible candidates and unlock potential tax savings. Learn More
Stronger Security with Multi-Factor Authentication
To enhance account protection, multi-factor authentication (MFA) is now required for all login through our unified login page. This added layer of security helps safeguard your account from unauthorized access and potential threats.
Enhanced Adjudication Flexibility in Client Hub
You can now update adjudication results, add specific reasons, and include optional comments at the individual service level within a candidate’s order. The enhancement gives you greater control and flexibility in managing candidate details in Order Manager.
Automatic eCup™+ Exchange for Lab-Based Urine Screening
Our new eCup™+ Exchange workflow automatically substitutes a pre-employment lab–based urine screening request with an eCup™ + test – when the collection occurs at a site that offers the eCup™+ product. This automation streamlines the screening process and helps reduce turnaround time. Learn More
New Candidate “Status Tracker” Feature
Candidates can now monitor the progress of their background check in real time via a new Status Tracker on their Dashboard – providing increased transparency into their overall screening process. Learn More
New Preference for Automated Adverse Action Notices
A new account setting now allows Pre-Adverse Action and/or Final Adverse Action notices to be sent automatically in specific scenarios. This enhancement reduces manual effort and streamlines your compliance workflows.
Enhanced iCIMS Integration for Drug Screening Flexibility
Our updated iCIMS integration now allows you to initiate a drug screening prior to initiating other background check packages. This added flexibility helps streamline your hiring workflow and better align with internal processes.
New Employment and Education Verification Workflow
Achieve more successful verification completions, better process visibility, and improved candidate experience with our Enhanced Verifications Plus Workflow for US Employment and US Education Verifications. Learn More
Verified! Database Expansion
We’ve added ScreeningDirect employment records (historical and ongoing) to Verified! – giving you faster, more cost-effective employment verifications. Learn More
LIve Webinar
Maximizing WOTC Savings: Insights from Belk’s Success
Thursday, January 22, 2026, at 1 p.m. ET (45 mins.)
Register Now