Candidate Experience

Improved Navigation for More Information workflow

Candidates can now input any requested “More Information” using our more modern, intuitive Next Generation Profile Advantage (NGPA) navigation experience, reducing confusion and the amount of these tasks that go uncompleted by candidates. Learn More

New Session Timeout Notification Increases Visibility for Candidates

A new timeout warning, along with an overall refreshed look and feel for our Candidate Hub experience, helps address prior candidate frustrations and provides increased visibility into when the candidate may be signed out of their account.

More User-Friendly Candidate Experience for Scheduling Physicals

Candidates can now utilize our convenient, streamlined Online Scheduler tool for both DOT and non-DOT physicals, allowing you to manage the physical screening process electronically versus relying on a paper Chain of Custody (CoC) form. Learn More

New Candidate “Status Tracker” Feature

Candidates can now monitor the progress of their background check in real time via a new Status Tracker on their Dashboard – providing increased transparency into their overall screening process. Learn More

Instant Present Employment Enhancement 

Verify income and employment with Instant Present Employment, which now offers enhanced capabilities that allow your candidates to upload documents (e.g. paystubs or W-2s) via Next Gen Profile Advantage. Learn More 

Candidate Hub Enhancements for Address History Collection

We’ve made it easier for candidates to complete their profile accurately and efficiently in Candidate Hub’s My Information tab with the following updates:

New “Save” button for each address record

Clearer prompts showing how many years of address history have been provided versus how many are needed

Inline highlights flag missing address history to help candidate identify and correct any missing information