Global

Improved Navigation for More Information workflow

Candidates can now input any requested “More Information” using our more modern, intuitive Next Generation Profile Advantage (NGPA) navigation experience, reducing confusion and the amount of these tasks that go uncompleted by candidates. Learn More

New Session Timeout Notification Increases Visibility for Candidates

A new timeout warning, along with an overall refreshed look and feel for our Candidate Hub experience, helps address prior candidate frustrations and provides increased visibility into when the candidate may be signed out of their account.

Additional Preferences Support Contingent Hiring and Offer Greater Flexibility

Contingent Hiring enhancement allows you to define “Closed Pending” case scoring rules to tailor to your hiring strategy and risk tolerance. Reach out to your Customer Success Partner to opt-in today! Learn More

DOT Verifications for Non-US Drive Addresses

If you hire drivers with non-US addresses who operate in the US, you can now include Department of Transportation (DOT) Verifications as part of the candidate’s background check. This enhancement helps you meet compliance requirements more easily and helps create a smoother hiring process. Learn More

Streamlined Login Experience with Direct Dashboard Access

To improve your experience and reduce clicks, we will now route you directly to your Client Hub dashboard upon login – ensuring faster access to the tools and features you use most. Learn More

Verified! Database Expansion for Education Verifications

We’ve expanded the Verified! database by adding historical and ongoing education records from ScreeningDirect. This enhancement increases the speed and cost-effectiveness of our Education Verifications – helping you make informed hiring decisions faster.  Learn More

Easier Access to International Identity Results
For non-FCRA products, identity results for international candidates can now be easily viewed and downloaded via Administrative Services PDF in the Order Manager – streamlining access to critical candidate information and supporting faster decision-making. Learn More

Unified Brand Experience Following Acquisition
As part of our acquisition with Sterling, we’re introducing a refreshed brand experience across candidate, customer and login touchpoints. Updates include a modernized logo, updated customer care contact details, standardized email templates, and more – reflecting our unified identity and commitment to delivering a seamless experience.

Stronger Security with Multi-Factor Authentication

To enhance account protection, multi-factor authentication (MFA) is now required for all login through our unified login page. This added layer of security helps safeguard your account from unauthorized access and potential threats.