Customer Experience

Manual Order Workflow Update Provides Streamlined Experience

A manual order workflow update recently released within the Additional Info tab that now aligns your Client Hub experience more closely with the classic ScreeningDirect experience. This update will be automatically applied and will provide you with a more streamlined, efficient experience. Learn More

Enhanced Adjudication Flexibility in Client Hub

You can now update adjudication results, add specific reasons, and include optional comments at the individual service level within a candidate’s order. The enhancement gives you greater control and flexibility in managing candidate details in Order Manager.

Customer Interactive Grid View Enhancements

Filter and sort data effortlessly in the Dashboard, Quick Search, and Recently Viewed interactive grids. Plus, use new filters in the Historical Records Search to refine by Status, Position, Package, and Client Status criteria.