Feature Enhancement

Improved Navigation for More Information workflow

Candidates can now input any requested “More Information” using our more modern, intuitive Next Generation Profile Advantage (NGPA) navigation experience, reducing confusion and the amount of these tasks that go uncompleted by candidates. Learn More

New Session Timeout Notification Increases Visibility for Candidates

A new timeout warning, along with an overall refreshed look and feel for our Candidate Hub experience, helps address prior candidate frustrations and provides increased visibility into when the candidate may be signed out of their account.

More User-Friendly Candidate Experience for Scheduling Physicals

Candidates can now utilize our convenient, streamlined Online Scheduler tool for both DOT and non-DOT physicals, allowing you to manage the physical screening process electronically versus relying on a paper Chain of Custody (CoC) form. Learn More

Manual Order Workflow Update Provides Streamlined Experience

A manual order workflow update recently released within the Additional Info tab that now aligns your Client Hub experience more closely with the classic ScreeningDirect experience. This update will be automatically applied and will provide you with a more streamlined, efficient experience. Learn More

Enhanced Adjudication Flexibility in Client Hub

You can now update adjudication results, add specific reasons, and include optional comments at the individual service level within a candidate’s order. The enhancement gives you greater control and flexibility in managing candidate details in Order Manager.

Enhanced iCIMS Integration for Drug Screening Flexibility

Our updated iCIMS integration now allows you to initiate a drug screening prior to initiating other background check packages. This added flexibility helps streamline your hiring workflow and better align with internal processes.

Verified! Database Expansion 

We’ve added ScreeningDirect employment records (historical and ongoing) to Verified! – giving you faster, more cost-effective employment verifications. Learn More

Instant Present Employment Enhancement 

Verify income and employment with Instant Present Employment, which now offers enhanced capabilities that allow your candidates to upload documents (e.g. paystubs or W-2s) via Next Gen Profile Advantage. Learn More 

API Configuration Transparency

We can now include configured setting details for certain packages to provide the following benefits for API customers:

Additional transparency as to the number of years of address and/or employment history configured for certain screening packages and/or if an alias search has been enabled for the package or not.

You can capture more targeted data from your candidates before submitting a background screening order to our platform via your ‘Seamless’ integration.