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Billing Information
About Billing & Payments
For your convenience, First Advantage offers ePay, our convenient online portal where you can review and download your invoice. We also offer a secure online portal where you can choose to pay via credit card or ACH.
If you would like to learn more about how to read your invoice and how our billing process works, please visit: https://info.fadv.com/fadv-invoice
If you would like to change your billing address, please contact billing.support@fadv.com.
Online Invoicing EPay
Visit ePay, our online portal, to conveniently access your invoices and invoice details and initiate a billing inquiry. If you don’t have access to ePay, please contact our ePay support team at the address below:
ePay Support: epaysupport@fadv.com
ePay: https://epay.fadv.com/
We also offer the ability to receive your paper invoice electronically via email. If you would like to enroll in electronic invoicing please contact our billing support team at the address below.
Billing Support: billing.support@fadv.com
Online Payments By Credit Card Or ACH
BACKGROUND SCREENING SERVICES PAYMENTS BY CHECK
Regular lockbox mailing address for background service accounts:
First Advantage Background Services Corp
P O Box 403532
Atlanta, GA 30384-3532
OCCUPATIONAL HEALTH (DRUG TESTING) PAYMENTS BY CHECK
Regular lockbox mailing address for Occupational Health (Drug Testing) :
First Advantage Occupational Health Services Corp
P O Box 404064
Atlanta, GA 30384-4064
Online Payments By Credit Card Or ACH
ELECTRONIC PAYMENT SERVICES
For your convenience, we accept electronic payments through a secure online payment site administered by Emagia. We currently accept Visa, MasterCard, Discover and American Express, as well as electronic check payments via ACH.ONLINE PAYMENTS
Sign up for an account to make online payments OR make a one-time payment on your account by visiting: payment.fadv.com. From this page, you can opt to:SIGN UP FOR AN ACCOUNT
Save valuable time making payments each month and enable additional features by setting up an account. This feature allows you to save pertinent information on your user account (i.e. account number(s), credit card and/or banking information), set up automatic monthly payments and add other users to your group as needed. Approved payments will generate a confirmation of payment via email to you for your records.-OR-
MAKE A ONE TIME PAYMENT
Click the “Pay” Button- Enter your Customer Account Number, Billing zip code and email address, then click the Submit button
- Choose the invoice(s) to be paid, then click “Make Payment”
- Select the “Card” tab to pay by credit card or the “ACH” tab to pay by electronic payment from your bank account, then fill in the required data
- Review your payment details, then click “Pay Now”. Approved payments will generate a confirmation of payment via email to you for your records.
Payments By ACH Or Wire
If you would like to pay your invoice by ACH or wire, please contact our client service team at the address below and they will supply you with the appropriate banking instructions.
Client Service
client.services@fadv.com
When making a payment by ACH or wire please use the CTX format, providing your customer name/number(s) and invoice details, to ensure proper and timely posting of your payment.
If you are not able to use the CTX format or have additional remittance details, please send those to our Cash Applications team at the address below.
Cash Applications
FADVPaymentRemittance@fadv.com
